Information

General Provisions

 

The following Business Terms and Conditions and Complaint Handling Rules set out the rights and responsibilities of the contracting parties resulting from the Purchase Contract concluded between the Seller: MALLUM s.r.o., Company ID: 50889265, Hlboká 2950/1C, 977 01 Brezno, incorporated in the Business Register of the Banská Bystrica District Court, Section: sro, File No.: 31991/S (hereinafter the “Seller”) and the Buyer. The subjects of this contract are the selling and buying of goods on the website of the online shop owned by the Seller.

Contact information of the Seller:

MALLUM s.r.o., Company ID: 50889265, Hlboká 2950/1C, 977 01 Brezno, incorporated in the Business Register of the Banská Bystrica District Court, Section: sro, File No.: 31991/S

Tax code: 21 20 550 773

Telephone: +421 910 319 730

E-mail: mallumclothing@gmail.com

Conclusion of the Purchase Contract

 

The Purchase Contract is concluded based on the proposal sent by the Buyer to the Seller. The proposal is represented by the form which the Buyer fills in and submits to the Buyer through the Buyer’s website. The subject of the Contract is the transfer of ownership rights for the goods selected by the Buyer for a consideration, for the purchase price and under the terms and conditions set out in this Order (hereinafter the “Order”).

 

Before the Order is finally submitted to the Buyer, the Buyer is allowed to check and correct the information they previously listed in their Order.

 

After the Order is submitted, an automatically generated message is sent to the Buyer’s e-mail address to confirm that their Order has been accepted by the electronic system of the Seller (hereinafter “Confirmation of Receipt of the Order”). In case of need, all additional information regarding the Order can be sent to the Buyer’s e-mail address.

 

The Confirmation of Receipt of the Order includes information on the fact that the Seller has received the order and the Seller accepts the proposal for concluding the Purchase Contract (hereinafter “Order Acceptance”).

 

The Order Acceptance includes the following information: name and specifications of the goods whose sale constitutes the subject of the Purchase Contract, price for the goods and/or other services, expected shipping time, shipping address; if needed, the price, terms and conditions, way of shipping method, delivery information, and Seller’s information (business name, domicile, company ID, Business Register data, etc.), and other data if needed.

 

The Purchase Contract is considered to be concluded when the Order Acceptance is delivered in electronic or written form.

 

Terms of Payment

 

The website includes information on the goods, including the purchase prices of the individual items (hereinafter the “Price”). 

 

The Seller is obliged to ship the item to the Buyer without delay, 30 days after the Purchase Contract is concluded at the latest, unless the Purchase Contract provides otherwise. Should the Seller fail to fulfil this obligation, the Buyer is eligible to determine a reasonable deadline for the Buyer and request the goods to be delivered. If the Seller fails to deliver the item by the determined deadline, the Buyer is eligible to withdraw from the Contract.

 

The preview of goods presented on the Seller’s website is considered merely an illustration. The dimensions, weight and other properties of the goods listed in the catalogues, brochures and other written materials found on the Seller’s website have been provided by the producer, and they can deviate from actual dimensions by +- 1%.

 

If the Seller delivers the goods to the Buyer on time and to the correct address, the Buyer is obliged to take over the goods in person or ensure that an authorized person does so on their behalf.

 

If the Buyer is not present at the designated time and place to take over the delivery which must be therefore repeated, or if the Buyer fails to take over the goods in 7 days after the designated time, and if the Buyer has not previously withdrawn from the Purchase Contract in writing, the Seller is eligible for a compensation amounting to the actual expenses for the damage incurred by the failure of the Buyer to accept the goods.

 

The price for the goods can be paid by the Buyer to the Seller using the following methods:

 

  a) Bank transfer to the Buyer’s bank account in Tatra Banka – Slovak account

     Bank account number: 294 703 9118
     IBAN: SK68 1100 000000 294 703 9118
     (hereinafter the “Seller’s Account”)

  b) Mail order paid in cash upon delivery:

     - the Buyer selects the payment method and lists it in their Order;

     - the selected payment method can only be changed if the Seller agrees to do so;

     - discounts provided by the Seller to the Buyer cannot be mutually combined.

 

If the Buyer selects a bank transfer as the payment method, the Seller provides them with a variable symbol no later than in the Order Acceptance, and the Buyer is obliged to include this variable symbol in their payment order.

 

Purchase Price

 

The Purchase Price agreed upon in the Purchase Contract between the Buyer and the Seller is listed in the Order Acceptance (hereinafter the “Purchase Price”).

 

The Buyer is obliged to pay the Purchase Price to the Seller, including the shipping costs: paid in cash upon the delivery of the mail order in person, or transferred to the bank account of the Seller listed in the Order Acceptance or on the Seller’s website before the goods are received.

 

In case the bank transfer to the Seller’s account is selected, the day on which the full Purchase Price is credited to the Seller’s account is considered the day of payment.

 

Shipping Terms and Conditions

 

The Seller ships the goods to the place designated by the Buyer in the Order using a parcel service.

 

All information on shipping can be found on the website of the Seller (Shipping and payment information).

 

Complaint Procedure (guarantee, responsibility for faults, complaints)

 

The Buyer is eligible for the removal of faults free of charge, duly and on time, if the fault is removable. The Seller is obliged to immediately remove such a fault.

 

Instead of removing the fault, the Buyer can request a replacement of the item or its part, unless unreasonable expenses are incurred to the Seller with regard to the price of the goods or the severity of the fault.

 

If the fault cannot be removed and it prevents the goods from being properly used, the Buyer has the right to receive a replacement or withdraw from the Purchase Contract. The same rights apply if the fault can be removed, but if it occurs repeatedly after the repair, or if there are multiple faults to the goods due to which the goods cannot be used properly.

 

The Buyer is obliged to submit their complaint to the Seller or a person authorized by the Seller. The Seller bears responsibility for the faults in the goods in accordance with the valid legislation of the Slovak Republic. Information on service points and persons authorized to provide warranty and post-warranty service are provided on the back side of the warranty certificate, or upon request, by telephone or e-mail.

 

The handling of complaints is subject to the valid Complaint Procedure of the Buyer represented by Article 8 of these Business Terms and Conditions and Complaint Handling Rules. The Buyer is hereby duly informed about the Complaint Procedure as well as the terms and conditions regarding the handling of the complaints, including the information on where the complaint can be submitted and how the warranty repairs are carried out in accordance with the provisions set out in Section 18, Paragraph 1 of Act 250/2007 Coll. on the Protection of Consumers and changes and amendments to Act No. 372/1990 Col. on Offences as amended (hereinafter “Act”) before the Purchase Contract is concluded by listing these Business Terms and Conditions and Complaint Handling Rules on the relevant website of the Seller’s online shop, and the Buyer having the opportunity to read them before placing the Order.

 

The Seller is obliged to handle the complaint and conclude the complaint procedure by one of the following solutions:

     a) replacement of the goods,

     b) refund of the Purchase Price for the goods,

     c) delivery of the repaired goods,

     d) provide a reasonable discount from the Purchase Price to the Buyer,

     e) request the Buyer to take over the performance of the contract in writing,

     f) justified rejection of the complaint regarding the goods.

Withdrawal from the Remotely Concluded Purchase Contract

The Buyer has the right to withdraw from this Purchase Contract in 14 days without giving any reason.

 

The right to withdraw from the Purchase Contract expires 14 days after you or the person you have authorized to do so take over the goods.

If you wish to exercise your right to withdraw from the Purchase Contract, please, notify us of this fact by sending us a letter by mail, fax or e-mail to:

MALLUM s.r.o., Company ID: 50889265, Hlboká 2950/1C, 977 01 Brezno, incorporated in the Business Register of the Banská Bystrica District Court, Section: sro, File No.: 31991/S

Tax code: 21 20 550 773

E-mail: mallumclothing@gmail.com

For this purpose, you can use the form for the withdrawal from the Purchase Contract found HERE. If you use this method to submit your withdrawal from the Purchase Contract, we will immediately confirm it by e-mail or another permanent medium.

The withdrawal period remains valid if you notify us that you are exercising your right to withdraw from the Purchase Contract before the period expires.

The payment for the goods will be refunded after the returned goods are delivered to our address or after you provide the receipt that you have sent the goods back to us, whichever comes first.

Final Provisions

If the Purchase Contract is concluded in writing, every change must take a written form.

The Contracting Parties hereby agree that their communication will take the form of e-mail messages.

Relationships not set out in these Business Terms and Conditions and Complaint Handling Rules shall be governed by the relevant provisions of the Civil Code, Act No. 22/2004 Coll. on Electronic Commerce and on the Amendment of Act No. 128/2002 Coll. on State Control of Internal Market in Consumer Protection Issues and Amendment of some Acts of Act No. 284/2002 as amended, and Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under remote contracts.

These Business Terms and Conditions and Complaint Handling Rules enter into force at the moment the Purchase Contract is concluded.